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Privacy Policy

1. Introduction
At The Noise Factory, we are committed to protecting the privacy of our students, parents, and visitors. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding your information.
2. Information We Collect

We collect personal information necessary for the operation of our music school, including but not limited to:

  • Student Information: Name, age, contact details, emergency contact information, and medical information (if relevant).
  • Parent/Guardian Information: Name, contact details, payment information.
  • Performance and Assessment Records: Audio/visual recordings, exam results, and progress reports.
  • Online Interactions: Information collected through our website, social media channels, or email correspondence.
3. How We Use Your Information

The information we collect is used to:

  • Manage student enrolment, lesson scheduling, and attendance.
  • Communicate with parents/guardians regarding lessons, events, and updates.
  • Process payments and manage billing.
  • Provide tailored music education, including assessments and feedback.
  • Promote school events, performances, and achievements (with consent).
4. Information Sharing

We do not share personal information with third parties except:

  • When required by law.
  • To protect the safety and security of our students and staff.
  • With consent, for specific purposes such as external exams or competitions.
5. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, or misuse.

6. Your Rights

You have the right to:

  • Access and review your personal information.
  • Request corrections to any inaccurate or outdated information.
  • Withdraw consent for the use of your information at any time.
  • Request the deletion of your personal information, subject to legal or contractual restrictions.
7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

The Noise Factory
info@thenoisefactory.com.au

To enquire about classes, contact us or leave us a message below using the form below:

The Noise Factory Booking and Cancellation Policy

1. Introduction
These Terms and Conditions (hereinafter referred to as “Agreement”) outline the booking and cancellation policy for music lessons offered by The Noise Factory (hereinafter referred to as “The Noise Factory” or “We”) to the student (hereinafter referred to as the “Student” or “You”). By engaging in music lessons with us, you agree to abide by the terms and conditions outlined herein.
2. Payment
2.1 Upfront Payment: The full length of the term is paid for at the commencement of the invoiced term. This ensures that the Student’s spot is reserved for the entire term. Understandably If you need to discuss this further, please contact info@thenoisefactory.com.au.
3. Lesson Cancellation

3.1 Cancellation by the Student: In the event that the Student needs to cancel a scheduled music lesson, a minimum notice period of 24 hours prior to the lesson time is appreciated. Failure to provide adequate notice may result in the forfeiture of the lesson fee. Unforeseen circumstances and illness will be taken into consideration.

3.2 Prolonged Absences: In the event of excessive and prolonged absences due to illness, The Noise Factory and the Student (or their parent/guardian) may enter into discussions to determine a fair and reasonable solution, or a temporary suspension of lessons until the Student is well enough to continue.

3.3 Lesson Rescheduling: Students have the option to request a rescheduled lesson, given that they adhere to the minimum notice period as outlined in clause 3.1. The availability of rescheduled lessons is contingent upon The Noise Factory’s schedule. The final decision regarding this policy rests with The Noise Factory.

3.4 Failure to Attend or Late Notice: Failure to show up for a lesson or providing late notice will result in the full lesson fee being charged.

3.5 Group (Band) Sessions: There will be no refunds or credits for missed group sessions. The program will continue with or without the Student’s attendance.

4. Cancellation by The Noise Factory

4.1 Emergency Cancellation: In case of unforeseen emergencies, The Noise Factory may need to cancel a lesson. In such cases, The Noise Factory will make every effort to reschedule the lesson at a mutually convenient time or provide a credit or refund for the canceled lesson.

4.2 Discretionary Cancellation: The Noise Factory reserves the right to cancel lessons if the Student’s behaviour is disruptive, disrespectful, or unsafe. In such cases, the Student may not be entitled to a refund for the canceled lesson.

5. Refunds

5.1 Refund Policy: Refunds will be issued at the discretion of The Noise Factory and will be considered on a case-by-case basis, primarily in cases where The Noise Factory is unable to fulfil their obligations due to unforeseen circumstances.

6. Lesson Credits

6.1 Lesson Credits: The Noise Factory will not be issuing credits for cancelled lessons by the Student. Make-up lessons will be offered within the term or soon thereafter. Make-up lessons not claimed in a timely manner will be forfeited.

7. Termination of Lessons

7.1 Termination by the Student: If the Student wishes to terminate lessons, they are required to provide written notice. As lesson spots are reserved for the term, refunds or credits will be forfeited or otherwise agreed upon.

7.2 Termination by The Noise Factory: The Noise Factory reserves the right to terminate lessons with the Student for reasons including but not limited to non-payment, chronic cancellations, or disruptive behaviour. In such cases, a discussion may be had between both parties.

8. Automatic Renewal

8.1 Automatic Renewal Policy: Lessons will automatically roll over to the next term unless a written cancellation notice is provided by the Student at the end of the term, before the start of the new term. Students will be invoiced accordingly for the new term.

9. Changes to the Booking and Cancellation Policy

9.1 Policy Amendments: The Noise Factory reserves the right to make changes to this Booking and Cancellation Policy. Any changes will be communicated to the Student in advance, and the Student’s continued engagement in lessons will be considered acceptance of the updated policy.

10. Contact Information

For any questions or concerns regarding this Booking and Cancellation Policy or to initiate a cancellation or rescheduling request, please contact info@thenoisefactory.com.au.

By engaging in music lessons with The Noise Factory, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Your cooperation in adhering to this policy ensures a productive and respectful learning environment for both the Student and The Noise Factory.

Effective Date:

This document represents the most recent update to The Noise Factory’s Booking and Cancellation Policy