Play. Create. Jam. Make Noise. Got a young musician at home? Keep them off screens and making noise these school holidays. The Noise Factory Holiday Music Camp is a full day of playing, creating and getting stuck
3.1 Cancellation by the Student: In the event that the Student needs to cancel a scheduled music lesson, a minimum notice period of 24 hours prior to the lesson time is appreciated. Failure to provide adequate notice may result in the forfeiture of the lesson fee. Unforeseen circumstances and illness will be taken into consideration.
3.2 Prolonged Absences: In the event of excessive and prolonged absences due to illness, The Noise Factory and the Student (or their parent/guardian) may enter into discussions to determine a fair and reasonable solution, or a temporary suspension of lessons until the Student is well enough to continue.
3.3 Lesson Rescheduling: Students have the option to request a rescheduled lesson, given that they adhere to the minimum notice period as outlined in clause 3.1. The availability of rescheduled lessons is contingent upon The Noise Factory’s schedule. The final decision regarding this policy rests with The Noise Factory.
3.4 Failure to Attend or Late Notice: Failure to show up for a lesson or providing late notice will result in the full lesson fee being charged.
3.5 Group (Band) Sessions: There will be no refunds or credits for missed group sessions. The program will continue with or without the Student’s attendance.
4.1 Emergency Cancellation: In case of unforeseen emergencies, The Noise Factory may need to cancel a lesson. In such cases, The Noise Factory will make every effort to reschedule the lesson at a mutually convenient time or provide a credit or refund for the canceled lesson.
4.2 Discretionary Cancellation: The Noise Factory reserves the right to cancel lessons if the Student’s behaviour is disruptive, disrespectful, or unsafe. In such cases, the Student may not be entitled to a refund for the canceled lesson.
5.1 Refund Policy: Refunds will be issued at the discretion of The Noise Factory and will be considered on a case-by-case basis, primarily in cases where The Noise Factory is unable to fulfil their obligations due to unforeseen circumstances.
6.1 Lesson Credits: The Noise Factory will not be issuing credits for cancelled lessons by the Student. Make-up lessons will be offered within the term or soon thereafter. Make-up lessons not claimed in a timely manner will be forfeited.
7.1 Termination by the Student: If the Student wishes to terminate lessons, they are required to provide written notice. As lesson spots are reserved for the term, refunds or credits will be forfeited or otherwise agreed upon.
7.2 Termination by The Noise Factory: The Noise Factory reserves the right to terminate lessons with the Student for reasons including but not limited to non-payment, chronic cancellations, or disruptive behaviour. In such cases, a discussion may be had between both parties.
8.1 Automatic Renewal Policy: Lessons will automatically roll over to the next term unless a written cancellation notice is provided by the Student at the end of the term, before the start of the new term. Students will be invoiced accordingly for the new term.
9.1 Policy Amendments: The Noise Factory reserves the right to make changes to this Booking and Cancellation Policy. Any changes will be communicated to the Student in advance, and the Student’s continued engagement in lessons will be considered acceptance of the updated policy.
For any questions or concerns regarding this Booking and Cancellation Policy or to initiate a cancellation or rescheduling request, please contact info@thenoisefactory.com.au.
By engaging in music lessons with The Noise Factory, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Your cooperation in adhering to this policy ensures a productive and respectful learning environment for both the Student and The Noise Factory.
This document represents the most recent update to The Noise Factory’s Booking and Cancellation Policy
